We've answered some of the questions our customers ask most often. If you can't find the information you're looking for, please feel free to contact us—we're always happy to help.

Products

Are your products stitched or unstitched?

All products available at Al Qamar Ethnix are sold as unstitched fabrics, unless clearly mentioned otherwise on the product page.

How do I know if a product is Original or Designer Inspired?

We believe in complete transparency. Every product is clearly labelled as either Original or Designer Inspired on its product page, helping you make an informed purchase.

Will the product colour exactly match the pictures?

We make every effort to present our products as accurately as possible. However, slight colour variations may occur due to photography conditions and differences in individual screen settings.

Orders & Payments

How can I place an order?

Simply choose your preferred product, add it to your cart, and follow the checkout process to complete your purchase.

Which payment methods do you accept?

We accept secure online payments through trusted payment service providers. Cash on Delivery (COD) is also available for eligible PIN codes.

Can I cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to assist you.

Shipping & Delivery

How long does delivery take?

Orders are generally processed within 1–3 business days.

Estimated delivery timelines are:

• Metro Cities: 3–5 business days
• Other Locations: 5–8 business days

Delivery timelines may vary depending on your location and courier operations.

How can I track my order?

Once your order has been dispatched, tracking details will be shared with you via Email and/or SMS.

Do you offer free shipping?

Yes. Free Shipping is available on orders above the minimum order value specified on our website. Standard shipping charges apply to orders below that amount.

Returns & Refunds

When can I request a return?

Returns are accepted only if:

• You receive an incorrect product.
• Your product arrives damaged.
• The product has a manufacturing defect.

Return requests must be submitted within 7 days of delivery. Please refer to our Returns & Refunds Policy for complete details.

Can I exchange my product?

Yes. Exchanges are available for eligible products that are unused, unstitched, and in their original condition.

If you wish to exchange your product for another design, the replacement product must be of the same value or a higher value. Any applicable price difference must be paid before the exchange is processed.

Please contact us within 7 days of receiving your order, and our team will guide you through the exchange process.

How will my refund be processed?

Once the returned product has been received and successfully inspected, eligible refunds will be processed to your original payment method.

Customer Account

Do I need to create an account to place an order?

No. You may place an order as a guest. However, creating an account allows you to save your delivery details, view your order history, and enjoy a faster checkout experience.

Questions? We're Here to Help

If you have any questions regarding this page or need any assistance, please feel free to contact us.

📧 Email: alqamarethnix@gmail.com

We aim to respond to all enquiries within 24–48 business hours.