Our Commitment

At Al Qamar Ethnix, every order is carefully inspected before dispatch to help ensure you receive exactly what you ordered.

If we've made a mistake or your order arrives with a genuine issue, we're committed to resolving it as quickly and fairly as possible.

Return Eligibility

We accept returns only under the following circumstances:

• You received an incorrect product.
• The product arrived damaged.
• The product has a manufacturing defect.

To be eligible for a return, the product must be:

• Unused and unstitched.
• In its original condition.
• Returned with all original packaging, tags, and accessories (if applicable).

Return requests must be submitted within 7 days of the delivery date. Requests received after this period will not be eligible for return or refund.

How to Request a Return

If you believe your order qualifies for a return, please contact us within 7 days of receiving your order.

To help us review your request promptly, please provide:

• Your Order Number
• Clear photographs of the product
• A brief description of the issue

Our team will review your request and guide you through the next steps.

If your return request is approved, we'll arrange a return pickup through our logistics partner wherever reverse pickup service is available. If reverse pickup is unavailable in your location, our team will provide alternative return instructions.

Refund Process

Once the returned product has been received and inspected, eligible refunds will be processed to your original payment method.

Please allow 5–7 business days for the refund to reflect in your account, depending on your bank or payment provider.

Non-Returnable Situations

Returns or refunds cannot be accepted in the following cases:

• Change of mind after purchase.
• Products that have been stitched, washed, used, or altered.
• Minor colour variations that may occur due to photography lighting or differences in individual screen settings, as these are not considered product defects.
• Return requests submitted after 7 days of the delivery date.

Questions? We're Here to Help

If you have any questions regarding your order or believe you've received a damaged, defective, or incorrect product, please feel free to contact us.

Email: alqamarethnix@gmail.com

We aim to respond to all enquiries within 24–48 business hours.